Last updated: October 6, 2026
30-day returns
If you're not happy with something you bought from Field Goods, you can return it within 30 days of delivery. Items must be unused and in their original packaging.
Personal-care items
For hygiene reasons, opened personal-care items (such as trimmers) can only be returned if they are defective.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you, and you won't need to send the item back.
How to start a return
Email support@fieldgoods.us with your order number and the item you'd like to return. We'll reply within 1 business day with return instructions. Please don't send items back without contacting us first, as returns go to a different address than where orders ship from.
Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the item was damaged, defective or incorrect. For change-of-mind returns, return shipping is paid by the customer.
VIP Club membership charges
Membership refunds are covered by our VIP Membership Terms: if you're charged after cancelling, we refund it in full, and if you didn't use any member benefits in a billing month you can request a refund of that month within 14 days of the charge. Cancel anytime at fieldgoods.us/pages/cancel-membership.
Questions
Email support@fieldgoods.us.